EFFECTIVE CRM SOLUTION

At your service since 2003

About
customers

Installation of CC
in 90% of companies

International
Certificates

They entrusted their relationship with customers to the ProCRM solution:

MODULES:

CLIENTS’ DATABASE

CONTACT CENTER

WORK WITH CLIENTS

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM REGISTRATION OF AGREEMENTS

MEETINGS WITH CUSTOMERS

REPORTS

CLIENTS’ DATABASE

Using this tool, you can collect the most detailed information about potential customers. This module allows you to create profiles by sector and segment, determine the list of contacts, enter your classification of transactions and contacts, and do it quickly, literally with a single mouse click. You can track the activity of a person or company (organization) from your database, set up monitoring of news on the corporate site, celebrate the opening of vacancies, participate in events. If necessary, CRM integrates with other systems and applications.
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CONTACT CENTER

This CRM tool for the B2B and B2C segment allows you to establish communication with potential and existing customers. Based on the capabilities of ProCRM, you will make a direct mail in a few clicks, notifying subscribers about ongoing campaigns, promotions, special offers, and thus increase the total number of transactions and the average check. In ProCRM, it is possible to inform a certain group of customers, one customer or the entire database. You can also use e-mail, telephone or SMS.

WORK WITH CLIENTS

You can accumulate valuable information about customers and your interaction with them: held meetings, transactions for purchase and sale (provision of services), the volume of supplies, the cost of goods sold, the date of the transaction, customer reviews.
The ProCRM solution allows the sales department analyze customer data on a daily basis, assess their potential at the entrance and in the future, formulate service strategies and prepare the most profitable offers for customers and partners.

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM REGISTRATION OF AGREEMENTS

This module greatly facilitates the control over the conduct of contracts. The importance of this CRM tool for construction companies and the entire niche of services should not be underestimated. In the framework of ProCRM, you receive a single register of contracts indicating the stages and terms of payments, their current status, with the possibility to enter information about additional agreements and specifications.
You will be able to indicate the main data in the agreement card, make adjustments and keep the change history.
With ProCRM, it's easy to mark important moments for the client, to notify about the expiration of the warranty or service period and to take other actions aimed at improving the terms of cooperation.

MEETINGS WITH CUSTOMERS

CRM can be used for the sales department as a tool for analysis and control. With ProCRM, you can record the result of any interaction with the client: meetings, presentations, discussions on the terms of cooperation.
At the same time, managers, marketers, sellers see at what stage of the sales funnel the potential customer froze, whether there is a prospect for the development of cooperation and what steps can be taken to push it to action. And managers are able to assess the effectiveness of the sales department and each seller individually.

REPORTS

Using this CRM tool for services, wholesale or retail, you can save a lot of time. Say 'NO' to bulky paper reports and tables. Information on the activities of all sectors of the company is accessible and visible for monitoring and analysis. Graphical reports detail the marketing processes and the results of working with clients, allow you to compare different indicators, identify similar trends, find errors at different stages of interaction with potential customers and partners. Analyzing the data, you can learn to better meet the needs of customers and improve sales.

ON ALL BUSINESS DIRECTIONS

daily / weekly / monthly / yearly

VISUAL REPORTS

ProCRM:

information about redirected calls, made calls, offered goods and services, stages, etc. conducted negotiations is going to a single information base and, you get visual reports.

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